Questions to Ask Your Financial Aid Office

The financial aid office is an ally to students who have questions about affording college. It’s good to engage with your college’s financial aid officers early on, so they can advise and assist you the best way possible. Not sure where to start? Here are some helpful questions to ask.

  • Are there other scholarships available?

If you’ve already received your financial aid offer letter, you can ask them to talk you through the awards listed. During this time, you can ask if the campus offers additional scholarships that you might qualify for. They may also know of other resources for receiving additional aid.

  • How will outside scholarships affect my financial aid?

If you receive an outside scholarship (for example, from a private program), they may adjust the amounts on your financial aid offer letter. It varies by school. While some colleges will reduce your unmet need and student loans first, others may reduce the grants first. It’s important to ask your financial aid office so you know what to expect.

  • Do you offer a tuition payment plan?

This is a question that the financial aid office can answer, however, they may direct you to the Bursar’s office to set it up. The Bursar handles all student charges and payments. The financial aid office will be able to explain to you the exact cost of attendance and what you will be expected to pay, when. From there, you can ask the Bursar if you have to pay your balance in one payment or if you can pay in installments. Many schools offer payment plans, so be sure to ask what options are available to you.

  • What is the appeal process if I don’t receive enough financial aid?

While an appeal isn’t always guaranteed to work, some campuses offer a process to allow you to demonstrate why the current financial aid offer doesn’t meet your needs. Any increase in financial aid helps, so it never hurts to ask.

  • Will my financial aid offer be similar all four years?

Some scholarships can be renewed every year, so it’s important to find out what you need to do to maintain those awards. Ask your financial aid office what’s expected of you. Sometimes awards can be lost based on GPA or enrollment status. Also, ask if there are any awards that will not renew after your freshman year. If your financial aid is going to change, it’s good to plan ahead by finding additional resources to bridge any gaps.